Service Department Manager

Western WA, WA
Full Time
Absco Solutions
Manager/Supervisor

Absco Solutions started in 1977 and we have become the Northwest’s premier facility vulnerability expert in fire life-safety, and security integration for multi-site and campus environments.  We work with Federal Agencies, Universities, Hospitals, K-12, Distribution, Retail, State and Local Municipalities, and other marque campus clients. 

The Absco team seeks progress over perfection while striving for excellence every day. Our reputation is based on outcomes, not intent, so we judge ourselves and our performance on our customer’s success and we hold ourselves accountable to our word. We build respectful and transparent relationships with each other and work to improve the service of each team member, our clients, and the company. Together we succeed.

What You'll Do

The Service Manager role is a leadership position focused on performance and accountability for our Service Department.  In this role, you will provide oversight and management to field operations and support companywide strategic initiatives.  This position is responsible for communication between the Service Department with all other internal and external stakeholders. 

  • Create, delivery and track new and renewal service sales estimates for customers to address scope and price for: Service contracts/agreements, service repairs, inspection deficiency repairs, subscriptions, licensing, monitoring or any other sales resulting from service items that fall under any of Absco Solutions service offerings.
  • Collaborate with the operations team to prompt responses to service scheduling, execution of service calls, execution of awarded service estimates, execution of service contracts, and fire alarm inspections (quarterly and annually)
  • Record, communicate, track all open service tickets and ensure timely customer follow up, service scheduling, service ticket completion, and submit for invoicing.
  • Track performance of department initiatives and manage service technicians and operations support specialists assigned specifically to the service department.
  • Oversee all central station monitoring and UL2050 accounts.
  • Provide monthly reports to the Absco Solution’s Goal Management Team regarding new service sales volume and total revenue billed.
  • Meet with current and future service customers to provide a consultative approach to determine long-term service needs.
  • Track service items to ensure appropriate coordination with subcontractors, employee reimbursements, materials and labor.
  • Work with Absco Solutions’ Accounts Receivable to ensure all closed service tickets and inspections are billed monthly.
  • Attend and participate in required meetings and provide reports to Absco Solutions Goal Management Team on forecasted service sales plan and previous service performance. (Monthly, Quarterly)
  • Participate in network events in support of identifying qualified service sales opportunities

What You'll Bring

  • Two or more years’ experience in business development or sales in fire/life safety and security systems.
  • Three or more years' experience with low voltage electrical
  • High School diploma/GED required
  • One or more years’ Service or Project Management experience
  • Budgeting and business analysis experience to provide reporting and financial presentations
  • Travel as necessary to support the business
  • Ability to pass background and possess a valid driver’s license and clean driving record, pursuant to Absco Solutions' driver insurability requirements
  • Current or former EL06 and / or NICET II certification preferred
  • Knowledge of proper installation and capabilities of low voltage security and fire/life safety systems preferred
  • Proficient with MS Office suite
  • Solid virtual and in-person presentation skills
  • Ability to negotiate and track sales leads to closure
  • Construction industry knowledge a plus

What We Offer

  • Competitive compensation commensurate with experience and skill-level. Base rate for this role is $60-80K with monthly and quarterly commissions and incentives
  • Comprehensive benefits package to include medical, dental, vision, LTD, Life, and company matching retirement plan
  • Company-paid time off (PTO)
  • Company-sponsored training/certifications NICET, L&I, CEU, & factory training
  • Company-provided laptop and phone; a vehicle may be provided, depending on business needs

Absco Solutions is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender identity, disability status, protected veteran status, marital status, or any other characteristic protected by law.

Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*